Helping clients fully understand our clinical recommendations can be challenging, especially within the limited time of a consultation. Diagnostic tests, in particular, can sound unfamiliar or even concerning to pet owners. That’s where your waiting room TV can make a real difference.
Our new Diagnostics video series is designed to support your team by introducing clients to some of the most commonly used diagnostic procedures, right from the comfort of your waiting room or reception area.
The series is split into two parts:
Part One covers blood tests, urinalysis and faecal analysis.
Part Two focuses on diagnostic imaging, including X-rays, CT scans and MRI.
Each video explains what the procedure is, what it helps diagnose, and when hair clipping, sedation or anaesthesia may be required. For example, clients learn that X-rays are useful for investigating a wide range of conditions, while MRI may be recommended for issues such as intervertebral disc disease, and CT scans can provide the clearest look at joints.
There’s no better time to educate clients than when they’re relaxed in your waiting room, ideally before they face these decisions themselves. By giving them a foundational understanding of the diagnostic options available, and why multiple tests may be necessary to reach a diagnosis, you can reduce pressure during appointments and support smoother, more efficient consultations.
Each video ends by encouraging clients to speak to your team if they have questions, helping to build stronger trust and practice loyalty.
Add our Diagnostics videos to your playlist today and start supporting clearer, more confident client communication.