“Easy, reliable and professional with fantastic support and service!”
The team at Vet Channel have made it so easy to communicate with our clients via a first-class library of educational, well written videos with great graphics.
Above all they are approachable and very helpful indeed, nothing is too much trouble for them.
You will not go wrong with this waiting room TV system!”
Marketing Coordinator for Drove Vets
“The team really like The Vet Channel as it reinforces our marketing messages such as our Pet Health Plan, clinics, services and promotions.
The system also allows us to educate our clients with really engaging and seasonally appropriate videos.
As part of the subscription The Vet Channel create branded advertising for us which also helps enhance our offers. The feedback from clients is superb and we often engage with them either in reception or the consult as a result of an article seen on the screen. We liked it so much we installed it in our smaller branch surgery!”
Sam Legg, Practice Director, Purton Vets
“We love The Vet Channel! We’ve found The Vet Channel invaluable in our waiting rooms, not just for digital marketing of events and seasonal promotions, but for providing excellent informative information to our clients about our practice, products and protocols.
At Green Pastures Vets we have also recently applied for Gold Standard in the client module of the Royal College awards and we have found The Vet Channel a useful tool to enable us to provide a Gold Standard level of client customer service.
The aftercare we have received from The Vet Channel has also been first class. It’s always a pleasure dealing with a company such as this, sharing similar values relating to excellent client care as ourselves.”
Mike Edwards, Deputy Practice Manager, Green Pastures Vets
“Our surgeries understand the need to educate clients whilst they are within the veterinary surgery. We find that the waiting room is a key marketing area where we can promote specific awareness campaigns, animal welfare issues, services and clinics.
The Vet Channel waiting room TV works incredibly well and fulfils the role of a focussed educational and marketing tool. We routinely hear excellent feedback from member practices.”
Ann Mottram , Small Animal Brand Manager, XL Vets
“We love that we can personally update the playlists very easily and there are so many excellently presented videos to choose from, that are also very informative. We make good use of the functionality to have bespoke content produced for us by the team at Vet Channel. This is an excellent way to promote services that we offer as well as displaying our gorgeous team members to our clients waiting in the waiting rooms.
The whole team at Vet Channel are a pleasure to deal with and they really are dedicated to providing excellent customer service at all times. Thank you, Vet Channel!”
Vicky Corderoy, Group Practice Manager, Wheelhouse Vets.
“The Vet Channel enables our member practices to communicate in an effective and entertaining way to their clients within the waiting room. It helps strengthen client loyalty by educating them about animal welfare issues and current surgery promotions such as clinics, services, products and offers. We know from feedback that the surgeries like using the system and its certainly helping to return on their investment.
We always recommend The Vet Channel to our surgeries within the St Francis Group and we value the partnership that we have.”
Alan White, Managing Director, St Francis Buying Group
“We really like The Vet Channel system, we routinely alter the playlist with the educational and product information to align with anything we are currently focusing on such as seasonal vaccinations, microchipping and nurse clinics.
The choice and quality of available content continues to grow which gives us a significant ‘library’ of useful information to help educate our clients in the waiting rooms. We receive positive feedback from clients who are engaging with members of the team as a result of items viewed on the TVs. We really like it, it’s certainly a benefit to our clients and surgeries!“
Practice Manager, Dave Cumber Vets
“The Vet Channel waiting room TV allows us to engage with our clients in a professional manner. We have bespoke promotional videos created by The Vet Channel which in turn drives clients to our clinics and therapies.
The educational videos we place into our playlist are superb and often create conversations between vets, nurses and our clients, it helps educate clients and more than returns on our investment, we would recommend it!”
Mandy Nicholas, Practice Manager, Heath Vets
“We are using The Vet Channel and find it very quick and easy platform to use for our waiting room television.
There are so many informative videos to choose from to help educate our clients, plus we like the option of having branded, bespoke videos created by the team at Vet Channel to suit our practice and promote our services.
If we ever have any enquiries, the team are extremely helpful via email and telephone and cater all of our needs promptly. When training other members of our staff how to use the website to create playlists, we find it is simple and straight forward to explain.”
Jodie Black, Receptionist, Lawrence Vets
“Here at Pennard Vets, we have been using Vet Channel for several years. Not only is the waiting room media they supply engaging and informative for our clients, but they also support us in creating our own branded advertising. We cannot fault the service.
They are incredibly helpful, whether we are producing our own media or making alterations to their suggestions. We would highly recommend using Vet Channel. They are professional, friendly and dedicated to producing the best service possible.”
Hannah Oliff-Lee, Marketing Assistant, Pennard Vets
“The Vet Channel has been very useful to allow us to advertise what we offer in the practice. Client’s love to see the meet the team page as it gains a more intimate personal touch and clients can refer to it when they see that member of staff again. The technical support team have always been on hand and are very useful for training and any problems that are happening! We would recommend them widely.“
Katie Smithers, Head RVN Companion Care Vets Croydon
“The Vet Channel is a really versatile tool to have in our large waiting room – we have two screens, so everyone can see. We tend to update our playlist monthly with the great choice of seasonal and topical subjects that are on offer.
The great thing is that we can customise and make new items of our own which are turned around really quickly by The Vet Channel. It means our clients can catch up with interesting and informative articles while they are waiting to be seen by the Vet. A great service with friendly staff.”
Jan Weaver, Office Manager, Taverham Vets
“I would recommend The Vet Channel to any practice. Their product is so easy to use, there are hundreds of videos to choose from and the service The Vet Channel provides is second to none. It helps our waiting room to feel much more professional, as well as educating our clients on pet care and product information. 10 out of 10!”
Practice Manager, The Brook Veterinary Clinic
“We refurbished our practice three years ago and were looking at ways to keep our new reception area bright, welcoming and most importantly uncluttered. But how would we keep our clients informed of who we were, what we offered in house with seasonal promotions or awareness campaigns, whilst waiting?
We discovered The Vet Channel; who not only fulfilled our brief, have added to the level of education we can offer our clients. They offer informative and up to date information to suit our clientele and practice ethos, along with bespoke slides where we can promote our unique clinics and staff.
They have been extremely helpful and user friendly from the outset. Updating our slides, giving feedback and even suggestions on how to put information together. This has been such a popular installation that when we opened a brand-new branch in September, we had no hesitation in installing The Vet Channel there too!”
Valerie Pollard, Practice Manager, Portland Vets Group
“Due to our staff turnover over the last couple of years, no one at the practice really knew how to operate The Vet Channel anymore so with Kate’s help I have just undergone some refresher user training. I found the session useful and so easy to follow with a face-to-face link, with time to make any appropriate notes as we went through the various tabs.
I’m now feeling more confident and will now advise the other members of our team on how to change the playlist, but much more important, the various templates we can use regarding the opening times, especially the one for xmas. I had no idea these personalised videos even existed! I can also ensure future members of staff know that there are training videos to refer to if they ever get stuck or The Vet Channel team to contact if we need help.
It’s a great educational and messaging tool for our waiting clients and thank you for my training today”
Mandy Blackhurst, Receptionist, Vets4Pets Barnsley Cortonwood
“We have been exploring ways in which we could enhance our waiting area and improve engagement with our clients. We felt that waiting room TV could play a vital role in educating our pet parents at the same time show our treatments, services, and products. On exploring the market, we decided to progress with The Vet Channel. They offered us a system that more than matched our expectations.
We opted to install the system ourselves. The media player is a small minicomputer, about the size of a smart phone which sits neatly behind our screen. I was sent instructions in advance, which reassured me that this was in fact something I can cope with.
On receiving the device, the packaging was obvious where it came from, there were instructions included and all the accessories needed. It simply plugged into the HDMI port of my TV, the instructions were easy to follow – it really was a doddle! I would recommend the system to anyone – don’t be put off thinking it’s difficult to install”
Martin Evans – Practice Manager, Oxford House Veterinary Clinic
“We’ve had the waiting room TV system for a couple of weeks and we already love The Vet Channel. We were looking for a waiting room TV system to compliment our modern – purpose built veterinary practice in Potton. We were recommended The Vet Channel by a number of our colleagues within the Independent Vet Care Group. We dealt with Kate – through our discussions and remote demonstration, she reassured us that this would be one of the best decisions we made.
We purchased two large TV screens and the installation service from The Vet Channel as we wanted a full turn-key system. Everything ran smoothly with the installation and we’re really happy with the way the TVs present a really professional – first impression with our clients and we’ve already had lots of positive feedback.
We’ve had the waiting room TV system for a few weeks and we already love The Vet Channel. I am delighted as to the way the process has been dealt with from the first contact to the training session. We are using the system to educate as well as promote our services, offers, health plan and the practice and already finding that clients are engaging in conversations with the team as a result of the content we place into the playlist. We would highly recommend The Vet Channel!”
Deepdale Veterinary & Aquatic Centre – Emma Cullen – Practice Manager
“We find that it is very simple to add videos to our playlist and I am very pleased with how quickly you produce our personalised videos and how they look. I do see people in the waiting room looking at the TV, especially if they have young children with them.”
Marta Patajewicz, Head Receptionist, Uplands Way Veterinary Clinics
“We are very happy with the service you provide – and always find we get a rapid response and the videos produced for us are great – for example our opening hours and PH4L slides. Thanks as ever for your help and excellent service”
Kate Smith BVSc MRCVS, Veterinary Surgeon, Spinney Lodge Vets
“Regarding requesting videos, I have had no issues when emailing you directly with what we want and they are always good quality.”
Isabelle Appleton, Marketing Assistant, Garston Veterinary Group.
“…the process of requesting videos and updates to existing ones like our practice information is really straightforward. The team are always really helpful if we need to make any additional tweaks.”
“The range of videos available to use is also really brilliant and the additional option of utilising for social media is an added bonus.”
“The team are also really great if we have any technical issues with the actual TV too.”
Kim Charlton, Operations Manager, Larkmead Veterinary Group
“We have recently signed up to using the Vet Channel and we couldn’t be more pleased. Before I spent hours sorting clips for our practice TV screens but the Vet Channel has so many videos to choose from at a click of a button! Kate at Vet Channel was so helpful in explaining everything, really easy install and looks so professional. The training on the system was brilliant and we have already had clients commenting on the videos and being engaged in the media. So glad we choose the Vet Channel for our waiting room TVs“
Katie Bull, Practice Manager, Vale Vets